This learning path is designed for your BFLOW “Super Users” – the internal champions and system administrators who will own how BFLOW is set up, maintained, and optimized for your organization.

Through a series of step-by-step videos and guided exercises, Super Users learn how to:

• Complete Initial System Setup
  Configure global settings, locations, tax IDs, NPIs, and basic organization details.

• Build Your Payer & Fee Schedule Framework
  Add and configure payers, set up fee schedules, and review key fields that drive clean claims and accurate reimbursements.

• Set Up Users, Roles & Permissions
  Create users, assign roles, and manage security so each team member sees the right features and data.

• Configure Workflows & Worklists
  Turn your operational process into BFLOW tasks and queues, including basic setup for automated worklists (e.g., collections, follow-ups).

• Customize Forms, Templates & Defaults
  Adjust common settings, document templates, and defaults that reduce clicks and standardize data entry across the team.

• Admin Essentials & Best Practices
  Learn how to troubleshoot common issues, manage updates, and govern changes so BFLOW stays aligned with your evolving business.

By the end of this path, your Super Users will be able to confidently configure and manage BFLOW, acting as the first line of support for your staff and ensuring your instance of the system is set up for clean data, efficient workflows, and scalable growth.

Annual OSHA bloodborne pathogens and infection control training built for DME/HME suppliers, pharmacies, clinics, and warehouse teams. Covers every required training element in 29 CFR 1910.1030(g)(2)(vii).

This 6-module program prepares California Home Medical Device Retail (HMDR) professionals to meet Exemptee responsibilities with confidence—without altering the law. Every legal excerpt is presented verbatim, then unpacked into practical “what this means” steps, job aids, and self-audits so you can implement requirements the right way, the first time.

What you’ll learn

• Licensure & Inspections: Manufacturer and HMDR licensing, renewals, exemptions, inspections, reporting.

• Controlled Substances (Ops Basics): Definitions, who may prescribe/dispense, receipt/discrepancy controls, key penalties and enhancements that operational policies help prevent.

• Quality Systems (Legend Devices): Perpetual inventory, supplier/purchasing controls, document control, internal audits, and CAPA.

• Drug Storage & Handling: Facility standards, security, temperature/humidity control, quarantine/returns, records, recall readiness.

• Home Medical Devices: Cleaning/repair workflows, used vs. new segregation, field vs. warehouse processing, mattress rules, secured legend-device management.

• Prescription Terminology: Rx parts, common sigs/abbreviations, and safer plain-language equivalents.

Format & assessment

• 6 modules with micro-assessments and a graded quiz per module (pass ≥80%).

• Downloadable SOPs/logs (receiving discrepancy, quarantine/disposition, temp & humidity, exemptee presence, locked vehicle storage, internal audit, CAPA).

Who should enroll

• Exemptees-in-charge, HMDR owners/operators, warehouse leads, field technicians, and compliance managers.

Duration: ~6–7 hours (self-paced).
Certificate: BFLOW Academy Completion (non-regulatory credential).
Requirements: Modern browser; speakers or captions; recommended large display.
Accessibility: High-contrast design, captions, alt text.

Compliance note: All statutory/regulatory text inside the course is verbatim. Guidance translates law into operational steps without changing its meaning.

BFLOW New Front-End Staff Learning Path

Get productive on Day 1.
A role-based series of short videos and courses that teach intake and front-desk staff how to use BFLOW for patient intake, insurance capture, order entry, and basic status checks—so they can enter clean data, reduce rework, and support a smoother billing process.

Who it’s for

DME/HME billers, customer service reps, and managers who are new to BFLOW or need a structured refresher.

Outcomes (what learners will be able to do)

• This learning path is designed specifically for front-end staff who handle patient intake, orders, and day-to-day data entry in BFLOW. The courses and videos walk team members through exactly what they need to do on screen—no billing background required—so they can capture clean information the first time and keep the rest of the revenue cycle running smoothly.

  Front-end users learn how to:

  • Navigate the BFLOW dashboard and patient screens

  • Create and update patient profiles and insurance information

  • Enter new referrals, orders, and documentation

  • Verify that required fields and documents are complete

  • Check order and claim status so they can answer patient and provider questions

  • Use basic reports and worklists to stay on top of tasks

  Lessons are short, step-by-step, and role-based, making it easy for new hires or cross-trained staff to get productive quickly without needing full billing training.

BFLOW New Back-End Staff Learning Path

Get productive on Day 1.
A role-based series of short videos and courses that teach intake and front-desk staff how to use BFLOW for patient intake, insurance capture, order entry, and basic status checks—so they can enter clean data, reduce rework, and support a smoother billing process.

Who it’s for

DME/HME billers, customer service reps, and managers who are new to BFLOW or need a structured refresher.

Outcomes (what learners will be able to do)

• This learning path is designed specifically for front-end staff who handle patient intake, orders, and day-to-day data entry in BFLOW. The courses and videos walk team members through exactly what they need to do on screen—no billing background required—so they can capture clean information the first time and keep the rest of the revenue cycle running smoothly.

  Front-end users learn how to:

  • Navigate the BFLOW dashboard and patient screens

  • Create and update patient profiles and insurance information

  • Enter new referrals, orders, and documentation

  • Verify that required fields and documents are complete

  • Check order and claim status so they can answer patient and provider questions

  • Use basic reports and worklists to stay on top of tasks

  Lessons are short, step-by-step, and role-based, making it easy for new hires or cross-trained staff to get productive quickly without needing full billing training.

California Designated Representative Training

Prepare for your California State Board of Pharmacy Designated Representative License

Wholesale operations that distribute dangerous drugs or dangerous devices in California must be supervised by either:

• A registered pharmacist, or

• An individual approved by the California State Board of Pharmacy as a Designated Representative (DR).

These businesses may not operate unless the supervising pharmacist or designated representative is physically present on the licensed premises. To ensure proper control at all times, the Board recommends that each company have more than one qualified individual approved to supervise operations.

BFLOW® Academy’s California Designated Representative Training Course is accepted by the California State Board of Pharmacy and helps you meet the training requirement for your DR application.

✅ Successfully passing this course is one of several requirements needed to obtain a California Designated Representative license. You must still meet all other Board requirements (experience, background check, application, and fees).

Who This Course Is For

• Employees of wholesale distributors of dangerous drugs or dangerous devices

• Operations managers, compliance officers, and supervisors

• Individuals seeking promotion into a Designated Representative role

• Companies looking to add backup DRs to ensure continuous compliance

What You’ll Learn

This course is designed to help you:

• Understand the legal role and responsibilities of a California Designated Representative

• Review key sections of California Business and Professions Code §4053 and related regulations

• Learn recordkeeping, storage, and distribution requirements for dangerous drugs and dangerous devices

• Recognize inspection expectations and best practices for Board compliance

• Prepare to function as the on-site supervisor for wholesale operations

Course Format

• Online, self-paced training

• Access from any modern web browser

• Final course assessment to verify understanding

• Certificate of Completion issued upon passing

IMPORTANT – How to Purchase the Course

If you are buying this course on behalf of someone else:

• Please purchase using the student’s name and email address.
  This ensures the login, progress tracking, and certificate are issued to the correct person.

If you are buying the course for yourself:

• Use your own name and email address at checkout.

After You Complete the Online Course

Once you successfully complete and pass the course:

1. Complete your California Designated Representative application (per California State Board of Pharmacy instructions).

2. Enclose a self-addressed, stamped return envelope.

3. Mail your application package to us for certification at the address below.

4. BFLOW® Academy will sign and certify your application.

5. We return the signed application to you using your self-addressed envelope.

6. You then submit your signed application, certificate of completion, and application fees to the:

California State Board of Pharmacy

Where to Send Your Application for Certification

BFLOW SOLUTIONS, INC.
8050 N Palm Ave., Suite 300
Fresno, CA 93711

Office: (661) 750-8012
Toll-Free: (844) 688-4450

Board Acceptance

BFLOW® Academy’s California Designated Representative Training Course is accepted by the California State Board of Pharmacy.

Completion of this course satisfies the training component for an individual to apply for a Designated Representative license. Additional Board requirements (such as work experience, fingerprinting, background check, and fees) still apply and are handled directly with the Board.

Companies Who Use BFLOW® Solutions

BFLOW powers workflows and compliance for organizations across the healthcare and medical supply ecosystem, including:

AAA Healthcare Products, Inc.
ABC Medical Supply and Equipment
Accredited Medical Equipment & Supply
Acticare Health, Inc.
ActiCareHealth
Advanced DME Services Inc
Adventist Health Sonora Oxygen & Medical Supply
All in One Care Medical Services
Allure Mobility & Medical Supply
Alpha Medical Supplies, Inc.
American Med
Avenue Mori Medical
Be Rite Medical Equipment and Supply
Beachwood Medical Supply
Burel Pharma
Burke Therapeutics, LLC
California Sleep Inc
Cardinal Health Inc.
Chaivre Holdings, LLC
Choice Med Healthcare Inc
DJO Global
EnvoyHealth
Eversana
EZ Comfort Medical Supply
Gallant Medical Supply
Global Mercantile / Global Mercantile Inc.
Guardian Sleep Clinic, LLC
Harris Industrial Gases
High Desert Medical & Sleep Supplies, Inc.
Home Medical Supplies
Horizon Oxygen and Medical Equipment, Inc.
ITC Medical Supplies, Inc.
Jackson Medical Supply, Inc.
Kern Medical Supply
KNIrons
Lifecare Solutions
MD Orthopedics, Inc.
Medisphere Inc. dba Flash Medical
Merck
OC Medical Supply, Inc.
Pacific Medical Equipment, Inc.
Priority Medical Supply Inc.
Prism Medical Products, LLC
Pro Med
PSP Homecare
Remedy Drug Group
Remedy Medical Supply
San Diego Homecare Supplies
SG Homecare
Shasta Welding Supply
Shire Rare Disease U.S. Biotech – Lexington
Sleep Well CPAP Services
SOS Medical
Southern California Home Medical Services, Inc.
Southland Respiratory, Inc.
Specialized Orthopedic Solutions, Inc.
SRMC
Stevenson Industries
Synergy Sleep & Respiratory
Unique Medical
West Coast Medical Equipment & Repair, Inc.

Workplace safety awareness training built for DME/HME suppliers, pharmacies, clinics and home-care delivery teams, with California requirements included.

Practical FWA and business ethics training for DME/HME, pharmacy and billing staff, covering the False Claims Act, Anti-Kickback Statute, Stark, exclusions, and how to report concerns.

One-hour California sexual harassment and abusive conduct prevention training for nonsupervisory healthcare employees, built to meet Gov. Code § 12950.1 and 2 CCR § 11024.

Two-hour, interactive California supervisor training on sexual harassment, abusive conduct, and retaliation prevention, built for healthcare workplaces and designed to meet Gov. Code § 12950.1 and 2 CCR § 11024.